Mobile Work Order System for Field Service Teams
Client: Nationwide Commercial Cleaning Company
Industry: Facilities Management / Field Services
Technologies Used: PHP (Custom Backend), React Native (iOS & Android)
The Challenge
The client needed a mobile work order solution for field technicians performing cleaning services at various client sites — many of which have unreliable or non-existent internet access. Existing digital tools were not designed for offline functionality, leading to delays, incomplete reporting, and communication gaps between the field and central operations.
Our Solution
Coretechs designed and developed a robust, cross-platform mobile application using React Native, supported by a custom PHP backend. The system provides a dual front- and back-end architecture tailored to the unique requirements of field operations.
Key features include:
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Offline Capability:
Employees can preload daily work orders before going on-site. All data, including notes, photos, and videos, is saved locally on the device when a connection is not available.
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Auto-Sync Functionality:
The app automatically attempts to sync data with the central server every 3 minutes. Once a connection is detected, the system completes the upload with no user intervention required.
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Media & Documentation Support:
Technicians can attach rich media—such as photos, videos, and written notes—to each work order, ensuring comprehensive reporting and documentation.
The Results
The new system significantly improved operational efficiency by reducing delays caused by poor connectivity. Field employees now complete work orders without interruption, and all data is seamlessly synced when a signal becomes available — resulting in faster processing, improved accountability, and more consistent service delivery.
Custom Meeting Tool for HOA Management
Client: A Regional HOA Service Provider
Industry: Property & Community Management
Technologies Used: .NET (Server-Side), AWS, MSSQL, iOS & Android (Mobile Apps)
The Challenge
The client, a homeowner association (HOA) service provider, needed a centralized system to streamline communication and engagement between their office and the communities they manage. Traditional methods—mailers, emails, and in-person meetings—were time-consuming, inefficient, and vulnerable to disruption. The onset of the COVID-19 pandemic further highlighted the need for a digital solution that could maintain transparency and accessibility in a socially distant world.
Our Solution
Coretechs designed and implemented a custom-built platform using .NET, hosted on AWS with a Windows server and MSSQL database to support scalable and secure operations. At the core of the solution is a custom iOS and Android mobile app that connects residents with the management office in real time.
Key Features:
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Interactive HOA Meeting Tool:
A unique, industry-first feature that enables both web-based and mobile users to participate in live or asynchronous HOA meetings. Residents can review agendas, submit comments, and vote on community decisions—all from their device.
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Office-to-Resident Communication:
The backend office system syncs seamlessly with the mobile app, allowing staff to respond to service requests, send updates, and manage meetings efficiently.
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AWS-Powered Infrastructure:
Ensures reliable performance and secure data handling, with scalability to support multiple communities and high usage during peak meeting times.
The Results
This custom solution empowered the client to stay fully operational during the pandemic and strengthened resident engagement across the communities they manage. The interactive meeting tool gave homeowners a renewed sense of involvement and transparency, even when in-person meetings were not possible.
The platform has become a critical part of the provider’s services, setting them apart in a traditionally low-tech industry.
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